
Terms of service agreement
Thank you for choosing Polish N Shine Car Detailing.
We have carefully set out our terms of service agreement for you to view and agree to below.
By visiting our website and/or booking service(s) you automatically agree to and are bound by the terms set out below.
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BOOKINGS
We accept bookings via our website, in person or via electronic communications (email, telephone, text, social media)
When booking a service with Polish N Shine, you agree that this is a binding agreement between yourself and Polish N Shine, and you are legally bound by these terms.
You agree to have the service(s) you book carried out by Polish N Shine on the date/time specified within the booking, and that you are obligated to turn up for the service(s) booked on that day/time with the exceptions of our cancellation policy or via mutual agreement with Polish N Shine.
Upon booking, you agree to pay a booking fee of $10 (Ten dollars), that is deducted from the total service amount as a deposit.
The booking fee is non-refundable, with the exclusion of human or AI error. In which case, you agree to contact Polish N Shine immediately to rectify any problem with the booking system, and to issue a refund.
You agree that our booking fee has been put in-place in order to secure your booking time slot, and that the booking fee helps to cover any cancellation and administration cost.
You agree that if Polish N Shine requests a service reschedule for any reason, that you will work with Polish N Shine to reschedule the service to a more suitable date/time, and that you will not be refunded for change of mind or no suitable time slots.
You must contact Polish N Shine prior to your booking if you wish to cancel or reschedule your service. The easiest way to do this is via replying to the confirmation email that was sent to you upon booking.
You agree that no-show and no contact after twenty (20) minutes, will be considered as automatic cancellation, and you may be barred from using our services in future.
In-person bookings incur a ten dollar ($10) booking fee that is deducted from the total amount for the service(s) and must be payable at the time of booking.
It is of your responsibility to confirm that your details such as email address and mobile phone number are true and correct when booking,.
Upon successful booking you will receive an email confirmation. If you do not receive an email confirmation please call us.
You agree that our automated email system will send a reminder twenty four (24) hours prior to your service(s) date/time.
You agree that our automated SMS system will send a text reminder one (1) hour prior to your service(s) date/time.
You agree that if Polish N Shine staff are not present during vehicle delivery, that you may utilise the safe key drop box located on the right building next to the gate
You agree that at any time during the booking, that Polish N Shine may contact you regarding your service.
CANCELLATIONS
We understand that things happen and we appreciate as much notice as possible for cancellations or to re-schedule your service.
All cancellations incur a $10 administration fee that is payable upon cancellation of service(s)
Our cancellation administration fee remains redeemable via the booking deposit already paid for your service.
Our cancellation service is automatically paid using your the initial booking deposit.
If you are going to be late for your booking please contact us. No-show and no contact after 20 minutes will be deemed as an automatic cancellation request to free up the time slot for other customers and you may receive a cancellation confirmation notice.
PRICING
As we are constantly updating our services you agree that our prices may change at any time without notice.
If the service price change is lower than the service price booked, you will be charged at the lower service price.
If the service price change is higher than the service price booked you will be charged at the lower service price.
All of our service prices include goods and services tax.
Payment is due on completion of all services. Failure to pay outstanding amount(s) will result in POLISH N SHINE contacting our debt collection partner (CREDITCLEAR) to recover any outstanding amount.
If you refuse to pay for our completed service(s) you must produce photo identification to receive the key to your vehicle.
POLISH N SHINE will provide a full tax invoice upon request.
PAYMENT
Payment MUST be made in full prior to receipt of vehicle(s) with the exception of prior arrangement requiring an invoice.
POLISH N SHINE PTY LTD no longer sends private invoices post-delivery, meaning full payment must be made prior or during vehicle collection.
In the event an invoice is sent post service (IE: Insurance claim), such invoice(s) must be paid in full on the due date on the invoice.
Failure to make full payment on collection and/or via invoice(s), will incur an administration fee of $25 per-week and may result in POLISH N SHINE PTY LTD taking necessary legal action and any third party collection fee(s) and/or administration fee(s) may be payable by the customer.
You agree to supply POLISH N SHINE PTY LTD with a copy of license and/or registration details upon request.
Payment can be made via: direct deposit bank transfer, cash or credit/debit card payments.
Direct deposit receipts must be supplied and confirmed prior to vehicle collection.
You have agreed to pay any booking fee requested to book your service with us.
In addition to the booking fee, You agree to pay any excess fees applicable during service as below.
Standard Fee - Booking Fee
Clean-up Fee - Excess Rubbish
Clean-up Fee - Excess Items
Clean-up Fee - Excess Mud
Clean-up Fee - Pet Hair/Sand/Grass
Click HERE for more fees/Charges information and prices
We can not guarantee that our pet hair, sand and grass extraction service will remove 100% of contaminants from fabric(s) and/or carpet(s)
Polish N Shine will not be held liable for any remaining pet hair, sand or grass that can not be extracted from fabric(s) and/or carpet(s)
You agree that the service you book is the service you will receive unless additional extras are requested, EG: If you book an Exterior you will receive an Exterior.
You have read and agreed to the service(s) description and that you can make additional requests such as pet hair removal or excess dirt/grime build-up to be removed at extra cost.
Vehicle storage fee(s): POLISH N SHINE will incur a vehicle storage fee for vehicles stored within our premise overnight unless there is a prior agreement with POLISH N SHINE. The vehicle storage fee covers our time, labour and the space required to store and maneuver vehicles. The vehicle storage fee is $10 per day (non-negotiable) and is avoidable by collecting your vehicle on-time or by contacting us to make a prior arrangement.
Overdue Invoice fee(s): Late payment or overdue invoices incur an administration fee of $3.57 per day or $25 per week and are added to the original invoice.
It is your responsibility to make sure your invoice is paid on time and in full to avoid any administration fees/charges.
Pick-up/delivery fee(s): POLISH N SHINE will incur a fee for pick-up and delivery of vehicles. Please see our pick-up/delivery fees & charges.
GIFT CARDS
eGifts are valid from the date of purchase.
eGifts may be used in conjunction with any other coupon or eGifts purchased through POLISH N SHINE PTY LTD.
Recipient must book online through POLISH N SHINE website prior to redemption of the eGift.
eGifts are non-redeemable for cash and are non-refundable once purchased.
eGift is to be considered as credit to the customer and any remaining amount is redeemable by consumer.
If the required service price is more than eGift value, the consumer must pay remaining amount.
PICK-UP & DELIVERY
Polish N Shine no longer offer a pick-up or delivery service for vehicles.
You agree that is is your responsibility to arrange pick up and delivery of your vehicle.
You agree that the service you book is the service that will be carried out on the day/time of the booking unless a mutual agreement is made with Polish N Shine.
VEHICLE COLLECTION
POLISH N SHINE PTY LTD staff may send an automated SMS text message to the nominated mobile number for vehicle collection upon completion of service.
POLISH N SHINE do not store vehicles on premise overnight unless prior arrangement has been made.
Failure to collect vehicle(s) without prior arrangement may incur a vehicle storage fee. (Please see Fee's & Charges)
TRUCKS/HEAVY VEHICLES
POLISH N SHINE PTY LTD premise are limited to smaller vehicles, if unsure, please call us to confirm your vehicle size prior to booking.
It is of POLISH N SHINE's discretion as to whether a service can or cannot be carried out on your vehicle.
You agree that POLISH N SHINE PTY LTD reserve the right to reject larger vehicle service(s)
VALUABLES & PERSONAL ITEMS
Polish N Shine work on a trust based platform and we value the privacy of personal items left in vehicle glove box(s), console(s) compartments and boots however, please keep in mind that our insurance policy does not cover your items.
Polish N Shine do not remove valuables and/or personal items from glove box(s) and/or console(s) for some services. However, it may be necessary to access compartments for certain services.
Please ensure that your personal items are removed from the vehicle prior to service(s) being carried out.
You agree that it is of your responsibility to ensure that any valuables or personal items are removed from the vehicle prior to service(s) being carried out.
You agree that Polish N Shine are not and will not be held liable for any damaged, misplaced or missing items upon service completion.
HARASSMENT
POLISH N SHINE have a strict non tolerance when it comes to harassment and/or property damage toward both our employees and our customers.
If we find our premises, equipment or our team members being damaged/harassed in any way we will alert authorities immediately.
FEEDBACK / REVIEWS / RECOMMENDATIONS
POLISH N SHINE thrive on our customer service and we appreciate any feedback, reviews and recommendations left for us.
We believe every customer is entitled to leave honest feedback for us. Although we do our best to satisfy our customers, we are only human after all and mistakes are possible.
You agree to notify us immediately of any issue(s) that may arise and to help us rectify the issue(s) before leaving any negative feedback or review.
You agree that you will not leave POLISH N SHINE negative feedback or reviews for any issue(s) that may arise and are rectified in a professional manner.
IMAGES
As a security measure, our POLISH N SHINE premises has been equipped with 24,HR CCTV video surveillance in which may be recorded and as such, our signage has been made clearly visible upon entry.
Images/pictures on this website and our devices are intended for illustration purpose only and are subject to third party copyright laws, with the exception of our gallery.
POLISH N SHINE reserve the right to display/showcase images taken of their work to add to their physical and digital Galleries.
In the event that POLISH N SHINE as an entity, a POLISH N SHINE team member or the POLISH N SHINE website chooses to take/display images related to his/her training or to showcase his/her work, including but not limited to your vehicle's exterior, interior and/or background environment, POLISH N SHINE will Endeavor to edit/crop any identifiable objects such as V.I.N numbers, registration numbers and decals displaying logo's/signage from the image(s) if requested during booking.
WORKMANSHIP
POLISH N SHINE team members have been trained to deal with the task at hand in a professional manner and all of our team members will ensure the highest quality outcome of their work every time. That is our guarantee.
Although we do guarantee our quality of work, we are only human and if we happen to make an error you agree to allow us to rectify any issue(s) that may arise before leaving reviews/feedback.
You agree that it is impossible for us to remove stone chips, paint defects, damages and some stains/marks/scratches that are declared repairable/replaceable and that not all vehicles can look like new again.
You agree that it is your responsibility to check over your vehicle thoroughly upon receipt, and that POLISH N SHINE will not be liable for any work carried out once your vehicle has left our premise.
You agree that the work to be carried out during your service is the service that you have booked unless an agreement is made prior to that service being carried out. (IE: POLISH N SHINE are not obligated to machine polish swirls unless that service is booked)
ENTRY TO PREMISE
You agree that upon entry to POLISH N SHINE PTY LTD premise that you will be kind/courteous toward POLISH N SHINE staff member(s) and expect the same kindness/courtesy in return from POLISH N SHINE staff member(s)
You agree that POLISH N SHINE reserve the right to refuse entry to our premise without reason and you are not obliged to remain within our premise.
You agree to abide by all line markings and signage within POLISH N SHINE Car Detailing's premise that is set out for safety purpose.
Covid-19 RESTRICTIONS
Due to Covid-19 you MUST notify our team member immediately if you have signs of feeling sick or have flu like symptoms before any pickup/delivery or drop-offs are made.
Please respect our strict 1.5-meter non-contact measures within our premise.
Please wear the appropriate face covering whilst on our premise if directed by law.
If you can avoid bringing the whole family to drop off / pick up please do so.
You agree to abide by any markings/signage within POLISH N SHINE PTY LTD premise that have been set out for both legal and safety reasons.
In the circumstance of one of POLISH N SHINE staff members falling unwell we will do our best to handle such situations, such as (but not limited to) rescheduling or cancellation.
CHILD RESTRAINTS
We highly recommend parent/guardian(s) give permission for POLISH N SHINE PTY LTD to remove any child restraints prior to services being carried out.
POLISH N SHINE PTY LTD and its staff will not remove any child restraints without consent and will do our best to carry out our services without consent.
It is of owners responsibility to ensure all child restraints are checked prior to use and POLISH N SHINE and/or its staff can not and will not be held liable for any child restraints.
WASHING OF VEHICLES
POLISH N SHINE PTY LTD may in some instances be required to transport vehicles off-site for external washing.
You agree to allowing POLISH N SHINE to transport your vehicle off-site for external washing.
WARRANTY/GUARANTEE
Ceramic Coatings: Our 24 month (2 year) guarantee covers panels that may require recoating due to repairs.
Our ceramic guarantee does not cover surfaces that require an automatic car wash. Harmful chemicals, recycled water and brushes found in most automatic car washes void all warranty on our carbon ceramic coatings.
POLISH N SHINE PTY LTD will not be held liable for any damage caused to ceramic coatings.
Plastics: Our 24 month (2 year) warranty covers exterior plastics providing all due care is taken to maintain cleanliness.
All GTECHNIQ warranty claims are to be directed to GTECHNIQ by the consumer with the warranty details supplied on receipt.
QUALITY OVER TIME POLICY
You agree that there may be unexpected delays due to our quality over time policy.
You agree to work with Polish N Shine staff to arrange pick up and collection times that suits both parties.
You agree that any negative comments towards staff about booking times, drop offs or pick ups will result in an instant ban from Polish N Shine services.
LEGAL
POLISH N SHINE, POLISH N SHINE Car Detailing, The Detail Shop, our website www.polishnshine.com.au, and our equipment remains the intellectual property of POLISH N SHINE PTY LTD.
You agree to prepay any fees payable before any detailing work is carried out.
You agree in respect not to pursue any legal advice or claims that may arise against POLISH N SHINE PTY LTD.
You agree that the service you purchase is the service provided by POLISH N SHINE, and that there are no guarantees of adding extra services post-booking.
Due to a very strict time schedule, POLISH AND SHINE reserves the right(s) to decline unpaid “optional services”
By entering into and remaining on our premises, you agree to pay all fees payable for your service and agree to be bound by these terms.
To ensure that your property is kept safe please remove all valuables from your vehicle prior to leaving it with one of our team.
POLISH N SHINE will not be held legally liable for the theft or damage that may occur to any valuables or personal items left in vehicles.
POLISH N SHINE will abide by all obligations pursuant to the Australian Consumer Law, and these terms should not be taken to limit those obligations.
Other than as provided for in the Australian Consumer Law, POLISH N SHINE expressly disclaims liability for any loss, damage or injury whatsoever which is suffered or sustained in connection with your participation in or making available your vehicle for the provision of detailing services.
POLISH N SHINE does not accept any responsibility or liability for any accessories, vehicle content or injury suffered to any person(s). Due to our Covid-19 situation, we believe it is of the responsibility of all customers to insure his/her motor vehicle.
You indemnify team members of POLISH N SHINE against any liability, injury, loss or damage which may be suffered, incurred or sustained arising out of, relating to, or in any way connected with, any act or omission (including negligence) by you, your vehicle or your breach of these terms and conditions.
To view our privacy policy, please click here
If you do not wish to accept our terms, please leave our website and/or our premise immediately.