Question 1

Where are you located?

Accepted Answer

We're located at 501-503 Raglan Parade
Warrnambool, Victoria 3280

Question 2

Which package should I choose?

Accepted Answer

We realise every vehicle is different, that's why we offer a selection of detail packages to suit most requirements.
 
If your vehicle is in need of some love, we suggest our EXTREME, PRE-SALE or DELUXE  detail packages to thoroughly cover your vehicles initial requirements, insuring your vehicle is covered from engine bay to boot.
 
Once your vehicle is up to your standard, we suggest our PREMIUM or ULTIMATE packages to keep up with routine detailing maintenance.

Question 3

How often should I have my car detailed?

Accepted Answer

It depends on how often you use your car, if it is garaged etc.
For a daily use vehicle we recommend every four to six weeks.
For trade vehicles we recommend every two to three weeks.

Question 4

I went to your premise but no one was there?

Accepted Answer

Our staff only occupy our premise to carry out scheduled services.
But you can still contact us during business hours, as our staff work behind the scenes.
If you require further assistance please call us, message us on Facebook or send us an email

Question 5

I tried to call but there was no answer?

Accepted Answer

Our staff do their best to answer any questions you may have over the phone or online, however we are a hands-on team and we have current booking deadlines to complete.
Most questions can be answered via our website.
If we are unable to answer our phones straight away please leave us a message and we will respond as soon as we can.
We operate from 8am till 5:30pm Monday to Friday (excluding public holidays) so please expect a reply within our business hours.
You can call us, message us on Facebook or send us an email.

Question 6

Can I add/remove services from a detail package?

Accepted Answer

Yes.
Simply choose the service(s) you want to add/remove and leave us a note at checkout.
All of the services we offer have individual prices, please contact us if you require an accurate quote.
 
We will only carry out the service(s) required by you unless requested otherwise.
In some cases for example a "Machine Polish" is part of a booked package but the vehicle requires a "Cut & Polish", we will not continue with the machine polish but rather suggest you re-book with us for a "Cut & Polish" as the required time for the service will change.

Question 7

Do you remove children's car seats?

Accepted Answer

At request we can remove child seats from vehicles.
We do not remove child seats or boosters without request.
It is up to the owner to remove any child seats prior to our services being carried out.
We will work around child seats as best we can however we will not de-anchor them in any way.
We always suggest checking childrens car seats anchors prior to re-use.

Question 8

Do you do panel and paint repairs?

Accepted Answer

We are unable to offer major panel repairs that require removal or respray.
We do however offer a unique technique for deep scratch repair.
You will need to contact a reputable panel beater if you require a respray.

Question 9

Trucks - Boats - Motorcycles - Caravans?

Accepted Answer

Currently we only take online bookings for services listed within our website.
Please contact us regarding recreational or heavy vehicles to confirm bookings.

Question 10

Why do you charge a booking fee?

Accepted Answer

In order to successfully book your service online, a $10 booking deposit is required.
The booking fee is non-refundable and helps to assure us that you are committed to the service(s) you book.
The booking fee is paid by using either PayPal or Square platforms.

Question 11

Do you pick-up and deliver?

Accepted Answer

No. Polish N Shine no longer offers vehicle pickup or delivery. Customers are responsible for delivering and collecting their vehicle from our Warrnambool premises unless a written exception has been agreed in advance.

Question 12

Do you steam clean carpets?

Accepted Answer

We prefer to use our shampoo extraction method over steam cleaning.
We remove the contaminants rather than blow them into the foams and underlay.
Traditional shampoo extraction does not allow unwanted moisture to get into electrical components or metal seat frames unlike modern steam cleaning which can cause all kinds of problems.

Question 13

What type of contaminants can you remove?

Accepted Answer

Our industrial vacuum systems are able to remove most dirt, sand, pet hair, stones etc.
Our shampoo extraction systems are able to remove most stains, liquids, oils etc.
 
Some contaminants may not be able to be extracted from fabrics such as chewing gum, blu tac etc.
 
Roof linings can be difficult. We are unable to use our extraction machines on roof linings due to potential damage to the glue/foam backing manufacturers use.
We can remove most marks by hand if safe to do so.

Question 14

I want to book but nothing is available?

Accepted Answer

When you book online with us you will see our calendar availability in real-time.
The booking calendar will show a blue dot on the available days of the month selected.
If the blue dot is not visible it means that there are no available time slots for that calendar month and you will need to select the following month to view current availability.

Question 15

What is a VIP?

Accepted Answer

A VIP service is a custom pricing tier for multiple company vehicles such as multi-fleet vehicles or custom dealership plans.

To become a VIP you will need to contact us to arrange a custom plan to suit your needs.

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