Cancellation Policy

We understand that things happen, and we appreciate as much notice as possible if you need to cancel or reschedule your service. Cancellations: All cancellations incur a $10 administration fee. The cancellation administration fee is covered by the booking deposit already paid for your service. If you expect to be late, please contact us. A no-show with no contact for more than 20 minutes will be treated as a cancellation so the time slot can be made available to another customer. To cancel your current booking, reply to your booking confirmation email. Privacy: Polish N Shine may collect and store personal information such as names, addresses, phone numbers and payment details. Polish N Shine will not disclose private information stored on our customers' behalf. Timeframes: Booking durations listed on the Polish N Shine website are guides only and may vary depending on the vehicle's condition, size and any extra services added. Although our staff do their best to complete services on time, please allow for these variations. We do not pressure staff to rush work simply to meet an estimated completion time, as doing so may compromise the customer and staff experience. Before delivering your vehicle: • Remove rubbish, personal belongings, valuables, child seats and seat covers where applicable. • A $10 excess-item or rubbish-removal fee may apply if we need to remove these items. • Remove excess mud before arrival. An excess-mud fee may apply if this is not done.

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